Privacy Policy.

Last updated 4 October 2026

You trust us with your business's figures. This page explains exactly what we collect, why, who helps us handle it, and how long we keep it. We handle personal information in line with the Australian Privacy Principles.

Who we are

AUS Brokers Pty Ltd (ABN 13 702 650 913, ACN 702 650 913), trading as AUS Brokers. Privacy questions and requests: hello@ausbrokers.au.

What we collect

• Your account: your email address, used to sign you in and to tell you when your appraisal is ready.
• About the business: its name, address, state, website and any notes you give us.
• Your documents: profit and loss statements, leases, staff rosters and anything else you upload. These can contain personal information about you or others.
• Buyer profile contact details: the name, phone and email you choose to show buyers.
• Payments: handled by Stripe. We receive the amount, whether it was paid and your email; we never receive or store your card details.
• The waitlist (closed at launch): if you joined it before launch, your name, email, state and what you were interested in.
• Technical information: your IP address and basic request details, used to keep the site secure (for example, to limit repeated sign-in attempts) and to fix problems.

How we use it

To prepare your appraisal and reports, run your account, take payment, send you service emails (sign-in links and "your appraisal is ready"), answer your questions, and keep the service secure. We don't sell your information, and we don't use your documents for advertising. We won't pass your details to anyone for marketing, including our related business Vic Brokers, unless you ask us to.

How your documents are handled

• The text and images of your documents are sent to our AI provider to prepare the appraisal. The contents of your documents are deleted from our systems as soon as your appraisal is finished (or fails, or is cancelled), and within 24 hours if payment isn't completed.
• We keep the finished appraisal and your edits and photos in your account for 12 months, then delete them. You can ask us to delete them sooner.
• Our reports are designed to leave out staff names, phone numbers and emails from rosters, and we remove any that slip through. Where you can, remove them before uploading anyway.
• To find comparable businesses and published opening hours, the business's name, address and website may be used in web searches. Your documents are not published anywhere.

Who helps us (and where they are)

We use a small number of service providers. Some are based overseas, so your information may be processed outside Australia:

• Anthropic (United States): AI that reads your documents and drafts the appraisal, and helps answer the emails you send to hello@ausbrokers.au (an AI assistant replies to most emails; refunds, complaints and anything it can't answer go to a person). Under its commercial terms, data sent through its API isn't used to train its models.
• Render (servers in Singapore): hosts this website and stores your account and appraisals.
• Stripe (Australia and the United States): takes payments.
• Resend (a US company; our emails are sent from its Japan region): delivers our emails.
• Titan (our email provider): holds the emails you send to hello@ausbrokers.au.
• Sentry (United States): tells us when something on the site goes wrong. Error reports are stripped of your documents, your personal details and sign-in links before they're sent.
• PostHog (United States): shows us, in total, which of our pages are visited and how people get from our guides to an appraisal. It doesn't record your screen, what you type, your documents or your IP address.

They handle your information only to provide their service to us, under their own privacy and security commitments.

Cookies and browser storage

We use one cookie to keep you signed in (for up to 12 months on that device, or until you sign out). We don't use advertising or tracking cookies. On our public pages, and while you sign in and order, our analytics (PostHog) keeps an anonymous visit ID in your browser's session storage, which is cleared when you close the tab. Your browser also keeps a draft of the appraisal form and the appraisal you're currently waiting on, so a page reload doesn't lose them; signing out clears these.

Security

The site uses encrypted connections (HTTPS). Sign-in links work once, expire after 15 minutes and are stored only in scrambled (hashed) form. Each appraisal can be seen only by the account it belongs to. No system is perfectly secure, so if you think your account has been misused, tell us straight away.

Your choices and rights

• Access and correction: ask us for the information we hold about you, or to correct it.
• Deletion: ask us to delete your account and appraisals at any time.
• Complaints: email hello@ausbrokers.au and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If we change how we handle your information, we'll update this page and the date at the top.

Questions: hello@ausbrokers.au · Terms of Use · Refund Policy